English Translation

We fully understand that every piece of packaging machinery is an integral part of our customers' production systems. Therefore, throughout our service process, we consistently adhere to the principles of in-depth communication, professional advice, customized solutions and full-cycle accompaniment, providing customers with comprehensive lifecycle service support:

Pre-sales Phase: Professional Research and Customized Solutions

At the very start of our service, we conduct in-depth and detailed communication with customers to fully understand their actual conditions, including material characteristics, production capacity requirements, packaging formats and production line conditions. Leveraging Kedi’s over 20 years of experience in R&D and application of equipment across the food, chemical, pharmaceutical, daily chemical and other industries, our technical team offers professional recommendations from the perspectives of process adaptability, cost-effectiveness, automation level and future scalability. We also develop intelligent packaging solutions tailored to customers’ specific needs that truly fit their production scenarios.

In-sales Phase: Precise Implementation and Systematic Training

Once a solution is finalized, we strictly organize production, testing and ex-factory inspection in accordance with the delivery schedule. After the equipment arrives at the customer’s site, our team of experienced engineers is responsible for installation and commissioning to ensure the equipment is quickly integrated into the production line and operates at an optimal state. Meanwhile, we provide systematic training for the customer’s operation, maintenance and management personnel, covering equipment operating specifications, daily maintenance, fault pre-judgment and troubleshooting. This empowers the customer’s team to quickly master equipment operation skills and achieve independent operation and maintenance.

After-sales Phase: Sustained Support and Agile Response

We have established a multi-level after-sales service system, which includes regular follow-ups, preventive maintenance reminders, remote technical support and on-site fault diagnosis. Customers can contact us at any time through the 24/7 service hotline, remote assistance system and other channels. Kedi’s technical support team will respond and provide solutions at the first time to ensure the continuous and stable operation of the equipment and support customers with worry-free production.

We are not only a provider of packaging equipment, but also a partner for our customers' production upgrading.

Service Hotline: 86-577-63080788

Kedi Machinery empowers you to achieve intelligent packaging and efficient production with professional experience and customized services.